Return & Refund Policy

Last Updated: April 12, 2026

At VP Store, your satisfaction is our priority. If you are not happy with your purchase, we are here to help.

1. Return Eligibility

• Items can be returned within 7 days of delivery
• Products must be unused, unworn, and in original packaging with tags attached
• Proof of purchase (order number) is required

2. Non-Returnable Items

• Undergarments, swimwear, and intimate apparel (hygiene reasons)
• Personalized or customized products
• Perishable goods and consumables
• Digital products and downloadable items
• Gift cards and vouchers
• Items marked as "Final Sale"

3. How to Initiate a Return

1. Send us a WhatsApp message or email with your order number and photos of the item
2. Our team reviews your request within 1-2 business days
3. Once approved, we confirm the return instructions by WhatsApp or email

4. Return Shipping

• Defective or incorrect items: VP Store covers return shipping
• Change-of-mind returns: Customer pays return shipping

5. Refund Process

• Refunds processed within 5-7 business days after inspection
• Refunds credited to original payment method
• Delivery charges are non-refundable unless return is due to our error

6. Exchanges

We offer exchanges for different sizes, colors, or variants subject to availability.

7. Damaged or Defective Items

Contact us within 48 hours of delivery with photos. We will arrange free pickup and replacement or full refund.

8. Contact

• Email: [email protected]
• Phone: +971 54 366 8619
• Help: contact us